FAQ / Frequently Asked Questions
About Villa Famosa Bungalows
Is Villa Famosa under A’Famosa Resort’s Management?
Are those bungalows belongs to A’Famosa Resort?
Does the bungalows come with free access to A’Famosa Resort’s facilities and theme parks?
Does every bungalow comes with private swimming pool? Are they gated?
What are the features of each bungalow? Are they all similar?
What’s the difference in bungalow configuration and facilities with those offered under A’Famosa Resort?
Is barbecue (BBQ) allowed? I understood no barbecue (BBQ) is allowed under A’Famosa Resort’s property.
Are there facilities for corporate team building event? Do you provide coordinator / trainer?
What’s the maximum number of guest allowed in each bungalow?
Is there lifeguard on duty by the swimming pool?
Price / Rate & Package
Is the price / rate published final? Any discount to the published price / rate?
Quoted lowest price / rate is starting from RM449 per night, but I cannot find this rate in any of the bungalow, why?
Do you have any special rate for early bird or last minute deal?
Any special corporate rate for rental by companies for purpose of corporate event, for example, teambuilding?
How to use seasonal chart? Is it only applicable to all bungalows?
Availability & Reservation
How do I check the availability of the bungalows?
I am staying more than 1 night, and my preferred bungalow only available for a night, can I reserve 2 bungalows for different date?
How far in advance can I reserve the bungalow?
Do I need to pay to reserve a bungalow? If yes, what’s the payment mode available?
Can I make reservation on behalf of my friend? I will not be there for check in.
I’m non Malaysian but I intend to stay in your bungalow. How can I make reservation? Any restriction?
Payment
What are the payment modes available?
Do I need to have Paypal account for Credit Card Payment?
How do I pay with credit card? There’s no payment link on the web pages?
Any processing fee for payment via credit card?
Can I make full payment instead of 50% requires to confirm reservation, via credit card?
I have problem making credit card payment via Paypal. What shall I do?
I’m paying via GIRO inter-bank transfer, it could takes 3 days to clear. Is it alright?
I’ve made cash payment for reservation. How do I inform you?
Can I pay the remaining balance via cheque or credit card upon check in?
Can I use credit card for incidental deposit?
Change / Cancellation of Reservation
I’ve made and paid for reservation. However my holiday plan changed, can I change the reservation details?
Can I cancel my reservation and get a refund on booking fee paid?
Can I change the check in guest name?
Check In / Check Out
Where should I be for check in?
Can I request for early check in before 3pm?
Is there a last check in time?
Any document or verification requires for check in?
How much is incidental deposit?
Can I request for late check out beyond 12pm noon?
To who should I pass the keys for check out?
Can I leave my belongings in the bungalow after check out?
Others
Do you provide room service? Who should I call if I need something in the bungalow?
Anywhere I can get a map to nearby restaurant or petrol station?
Where I can find out information about your policies?
