Our Policies

Changes to Reservation

 

  • Written notice requires for all change requests.

  • Changes to guest details (name, contact details) will NOT incur any charges and can be done any time before the scheduled check in with written notification

  • A 5% service charge (based on quoted daily rate) is applicable to reservation changes made at least 15 calendar days in advance before scheduled check in date, subject to availability. Service charge is payable in cash during check in.

  • Reservation changes made less than 15 calendar days in advance before scheduled check in date is not possible, and reservation fee will be forfeited.

 

Cancellation of Reservation

 

  • Written notice requires for all cancellation requests.

  • It’s possible to cancel the reservation 1 calendar month ahead of scheduled check in date, subject to 10% service charge (based on quoted daily rate), which will be deducted from reservation fee paid earlier.

  • Cancellation less than 30 calendar days but more than 15 calendar days from check in, only 50% of the reservation fee will be refunded. A 10% service charge is applicable, and this amount will be deducted from reservation fee paid, and balance will be refunded.

  • No refund is possible is cancellation notice is less than 15 calendar days from check in date.

  • Refund will be processed on our end within 3 business days. Methods of refund:-

    • Cash deposit to bank account – applicable for those reservation payment made by cash AND for Malaysia guest.

    • Paypal account payment – for non-Malaysian, refund will be made to Paypal account. Please ensure you have a valid, active account. (Note: opening of Paypal account is free. Please refer to www.paypal.com for more info)

 

Check In / Check Out

  • Please notify us (via call / SMS / Whatsapp) 1 day in advance on your planned check in time, for us to arrange for handover of key and receipts

  • Official check in time is 3pm or later. Early check in is possible (subject to availability and readiness of bungalow), please contact us minimum 1 day in advance before the desired check in time

  • Registration of minimum 1 guest is requires upon check in.

  • Official check out time is 12pm. Please notify us on late check-out request (a day ahead during check in), which agreement is subject to availability. Please note check out after 3pm will incurs 50% charges (per latest daily rate), and check in after 6pm will be charged 100% of latest daily rate

  • Please return bungalow key(s) upon check out, along with receipt for incidental deposit for refund purpose. Refund of incidental deposit subjects to villa condition, to be determined upon inspection

 

Miscellaneous        

  • Guest(s) is / are responsible to maintain the condition of bungalow, the facilities and furniture / equipment during their duration of stay. Failing which, repair / replacement cost will be deducted from incidental deposit, in amount deems fit.

  • Usage of the facilities / equipment within the bungalow (inclusive of swimming pool) is advised to follow the normal standard procedure / practices, to which bungalow owner, maintenance office, agency, operator, housekeeping and other related parties can accept no liability on unforeseen circumstances unless due to inferior condition of bungalow, facilities and equipment given at the time of rental.

  • Please exercise all care and caution when cooking in kitchen, especially those equipped with gas cooker. BBQ is NOT allowed indoor inside the bungalow at all times, apart from designated area around swimming pool. 

  • Usage of swimming pool is at guest(s) own risk, and bungalow owner, maintenance office, agency, operator, housekeeping and other related parties will not be held liable.

  • No lifeguard on duty, nor safety or rescue equipment (example life jacket) are presence. Adult supervision is advised for children’s usage of the swimming pool.

  • Please avoid presence of sharp objects or breakable items (such as glass bottle), in or around swimming pool area to avoid untoward incident.

  • Diving is strictly prohibited in swimming pool as it is not designed for such purpose

  • Please note housekeeping service is not provided around the clock. Any request is to be made during check in, or via contact to phone number provided during check in. We will try our best to deliver the service requested

  • No room service is provided for the bungalow.