Terms & Conditions

Last updated 03/02/2014

 

These terms and conditions, as maybe amended from time to time, apply to all our services made available, either through online, by email, by telephone, the rental of the A’Famosa Resort bungalow as well as other value-added services. By accessing and browsing our website, as well as agreement to engage our services, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below.

Pages and content of this website are owned, operated and provided by Villa Famosa, along with A’Famosa Resort bungalows listed which online marketing activities, reservation and rental, are provided for your personal, non-commercial use only, subject to the terms and conditions set out below.

 

  1. Scope of Service

Through the website, we (Villa Famosa) provide an online platform through which temporary accommodation (A’Famosa Resort bungalows in this context) is advertised for reservation, and through which visitors to the website can contact us to make such reservations. By making a reservation through Villa Famosa, you enter into a direct (legally binding) contractual relationship with the accommodation provider (operator or provider of A’Famosa Resort bungalow) at which you book. From the point at which you make your reservation, we act solely as an intermediary between you and the accommodation, transmitting the details of your reservation to the relevant accommodation operator / provider and sending you a confirmation email for and on behalf of the accommodation operator / provider, via Villa Famosa company name.

When rendering our services, the information that we disclose is based on information provided to us by the accommodation operators / providers. Although we will use reasonable skill and care in performing our services, we cannot guarantee that, all information is accurate, complete or correct, nor can we held responsible for any errors, any interruptions, inaccurate, misleading or untrue information or non-delivery of information. Each accommodation operator / provider remains responsible at all times for the accuracy, completeness and correctness of the information (excluding the rates and availability) displayed on our website or communicated by us.

Our services are made available for personal and corporate entities, and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content of information, software, products or services available on our website for any commercial or competitive activity or purpose.  

 

  1. Prices and Rates

The prices on our site are highly competitive. All prices on Villafamosa.com website per bungalow for your entire stay and are displayed including any other taxes, unless stated differently on our website or confirmation email.

Sometimes cheaper rates are available on our website or through our communication to you for a specific stay at an accommodation premises, however, these rates made by accommodations may carry special restrictions and conditions, for example in respect to cancellation and refund, duration of stay and so forth. Please check the bungalow and rate details thoroughly for any such conditions prior to making your reservation.

All prices and rates shown are in Malaysian Ringgit (MYR), and only the same currency is accepted for reservation of other payment purposes.

Obvious errors and mistakes (including misprints) are not binding.

 

  1. Credit Card or bank transfer

We require credit card details for payment via credit card. In order to guarantee your booking, we will charge your credit card at the point of reservation, at an amount agreed by you, range from 50% to 100% of the total rental cost payable. Our credit card payment facilities are provided by Paypal.com, and once you agreed to make payment via credit card, we will generate an invoice via Paypal.com and email the invoice to the given email address. Paypal.com provides Secure Socket Layer (SSL) technology to ensure information transmitted are secured. We are not responsible for credit card fraud or unauthorised use of your credit card by third parties, as information and security are transferred via our credit card service provider Paypal.com and any disputes as such, should be directed to Paypal.com or your bank. Please take note we will never request your credit card details at any point in any of our communication.

 

  1. Changes and Cancellation

By making a reservation with us, you accept and agree to the relevant change and cancellation and no-show policy, and to any additional terms and conditions of the accommodation operator / provider that may apply to your reservations or during your stay, including the services rendered and/or products offered. The general change, cancellation and no-show policy is available on our website and we encourage you to read through it before making reservation. If you wish to change or cancel your reservation, please contact us via the contact details provided. Please note that you may be charged for your changes or cancellation in accordance with our policy.

 

  1. Further Correspondence

By inquiring details on the bungalow, availability, latest rate, and completing a booking, you agree to receive information via email, call, short message (SMS), Whatsapp message, giving you the information requested, including confirmation of booking and payment receipt. Please see our privacy and cookies policy for more information on how we may contact you.

 

  1. Disclaimer

Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or in incurred by your due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the confirmation email (whether for one event or series of connected events).

However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, affiliate partners, operator / provider, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents and its services shall be liable for (i) any punitive, special indirect or consequential loss or damages, any loss of production, loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability, features, facilities) of the accommodation as made available on our website (iii) the services rendered or the products offered by the accommodation operator / provider, (iv) any (direct, indirect, consequential, punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use of delay of our website, or (v) for any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, wilful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the accommodation (it’s employees, owner, operator, provider, agent), including any (partial) cancellation, overbooking, strike, force majeure or any event beyond our control.